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"iStay
On The Top™" Support Package
At iConceptua providing infallible service to our clients
at all times is an integral part of our company. Right from
the first meeting to the completion of your project, you
can be assured of the highest quality customer service from
our side.
With our comprehensive range of "iStay on the
Top" support services you can be assured that your
e-business is done the right way. We will make sure the
foundations necessary for e-business success are firmly
in place and run smoothly. We will manage your basic web
site naming, hosting and bandwidth requirements. We will
implement proven methodologies to attract and retain visitors.
We will incorporate technologies to enhance and personalize
your visitors' experiences. We will establish ongoing maintenance,
reporting and customer relationship systems.
At iConceptua for every project
a contact manager with expertise in the areas you require,
will be appointed who will be point of contact between yourself
and our software / web development, creative, consultation
teams.
You can be assured that when
you need us, we'll be there - we can arrange support around
the clock if required. We can also cater for any method
by which you want to contact us. Aside from face-to-face,
phone, postal or e-mail methods, our customers can make
use of various channels to contact us depending on their
location and circumstances and ease, such as:
- Video conferencing
- Bulletin boards
- instant messenger facility
Maintaining
your website or software solution
iConceptua offers various packages for software and website
maintenance through its "iStay on the Top" support
package.
Software Maintenance Packages are custom to the clients'
needs and the nature of the supplied software. Typically
a software maintenance contract covers bug fixing and support,
but we could also agree, for example, to take care of running
your hardware, downloading patches, and monitoring your
disk space. In addition your contract could include the
maintenance of the web interface, whether or not it was
originated by iConceptua. This flexibility means that clients
only pay for the level of maintenance and post-release support
that they actually need.
Web
site Maintenance
of your site is essential if you are to keep your content
fresh and up to date which in itself is to show that you
are a proactive company that cares for its customers. Since
Business is never static so should be your website. You
may have special offers or new products and services that
you wish to add, or your contact details may change. Unlike
printed material, you are able to change the contents of
your web site quickly and simply.
We have found that the most cost-effective and flexible
way for our clients to have their sites maintained is to
include several hours of maintenance in the initial package,
with additional maintenance time purchasable in blocks.
The big advantage of having a maintenance contract in place
is that minor text, graphics and layout changes can be performed
quickly and easily on demand, without any administrative
hassles. Major changes such as additional pages or software
modifications are quoted for separately.
Some of our clients, who have the gained the necessary expertise
and capability, prefer to make use of online updating service.
This specialized utility allows the clients themselves to
update data (text, images, etc.) held on their web sites.
Contact us for more information on
this >>>
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